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Gate City Bank cautions community on phone scams

FARGO – Gate City Bank is encouraging the public to be aware of a phone scam following reports of fraudulent phone calls to get consumers’ confidential, personal information.

On Friday, June 29, Jennifer Dirk, Gate City’s vice president of deposit & card servicing, explained in a news release that these phone calls are part of a scam knows as “phishing” or “vishing,” which is an attempt by fraudsters to obtain sensitive information from individuals.

Dirk said the calls can seem convincing as the caller claims to be from your bank and the caller ID may falsely display the bank’s name and phone number.

“These fraudsters are persistent and have the ability to call the same phone numbers multiple

times,” Dirk said. “They can ‘spoof’ phone numbers which make the phone call appear to come

from a legitimate source.”

Gate City Bank offered tips on how to avoid falling for a scam like this:

  • Don’t respond to phone calls, emails, faxes or text messages asking you to provide sensitive information immediately.
  • Don’t provide personal information such as account numbers, debit or credit card numbers or passwords in response to an unsolicited phone call, email, fax or text message, no matter how legitimate it seems.
  • Contact your bank immediately if you have responded to what you believe may have been a scam.
  • Contact your bank at a local phone banking number if you are unsure about the legitimacy of any phone calls.
  • Review your account transactions regularly and contact your bank if you find any unauthorized transactions.
  • Keep your bank informed of your current home and cell phone numbers in the event the bank needs to verify if suspicious activity has occurred.
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