Best Customer Service - Arts & Entertainment: Fargo Theatre

Location: Fargo

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Fargo Theatre earned Best Customer Service - Arts and Entertainment in the 2022 Best of the Red River Valley competition.
Photo special to The Forum
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What makes what you do special to customers?

“We get to know our regulars by name and enjoy hearing their responses to the movies we're showing,” Executive Director Emily Beck said. “We strive to make the theater an inclusive place where everyone can see their stories reflected on screen. We hope that when you walk through our doors, you feel a sense of community and belonging.”

How do you define customer service?

“Any opportunity to ensure that our guests or venue renters or event producers have a rewarding and enjoyable experience,” Beck said. “This includes everything from delivering high-quality technical elements to serving the very best popcorn and having a box office team that is knowledgeable about film.”

  • Second place: Suite Shots, Fargo
  • Third place: Scheel’s Arena
  • Fourth place: EPIC Events Center
  • Fifth place: West Fargo Events

Related Topics: BEST OF 2022
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