Better Business Bureau complaints dip
Fargo - Complaints to the Better Business Bureau of Minnesota and North Dakota approached 24,000 in 2014, reflecting a slight decline compared to 2013.
But in large part, the number of complaints received by the agency stays relatively steady from year to year.
That’s according to Dana Badgerow, president of the agency, who had this to say about the agency’s 2014 statistics report: “While we’re pleased to see that number staying in check, our goal is to see complaint numbers decrease.”
Of the cases the Better Business Bureau brought to closure last year, roughly 90 percent were resolved, according to the report.
Complaints may be resolved in several ways, ranging from a customer deciding they were satisfied with a presented solution, to the bureau deciding there was no basis for a complaint in the first place.
As in past years, the largest number of complaints received by the Better Business Bureau had to do with car dealers, followed by property management companies, automotive repair businesses, and banks.
Happy Harry’s progress
Work on a new Happy Harry’s Bottle Shop in south Fargo will soon enter a new phase.
The foundation for the store at 4001 53rd Ave. S. was completed this past fall and the vertical construction is set to start in early February, said Dustin Mitzel general Manager with Happy Harry’s.
Weather permitting, Mitzel said they expect to open Fargo’s third Happy Harry’s sometime in mid-July.
In addition to the two existing Happy Harry’s in Fargo, there are two stores in Grand Forks.
The new Fargo Happy Harry’s store will have about 18,000 square feet of space.
Scheels in Rochester
Fargo-based Scheels expects to open two new stores this year.
A Rochester, Minn., location is slated to open April 11, while a store in Overland Park, Kan., is expected to open June 27.
The stores will be the 24th and 25th Scheels stores, respectively.
Scheels has locations in more than 10 states.
The Rochester store, which will be located in the Apache Mall, will have more than 250 employees and encompass about 144,000 square feet of space, making it comparable in size to Scheels stores in St. Cloud and Mankato.
TMI deal complete
Private investment firm Starwood Capital Group has completed its purchase of Fargo-based TMI Hospitality, a deal officially announced last summer that is believed to be worth $1 billion.
The acquisition of TMI, a builder and operator of hotels, includes 181 hotels as well as TMI’s management company and development platform.
TMI was owned by employees under an employee stock ownership plan.
Starwood is committed to TMI’s growth, with 12 hotels going up and more coming, said Barry Sternlicht, Starwood Capital’s chairman and CEO.