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Blue Cross Blue Shield of North Dakota completes information management changeover

Blue Cross Blue Shield of North Dakota decided to have an outside company provide many of its information management services, and has completed the transition. Many of the staff reductions came through attrition.

The Blue Cross Blue Shield building in Fargo as seen Oct. 10, 2017. Forum file photo
The Blue Cross Blue Shield building in Fargo as seen Oct. 10, 2017. Forum News Service file photo

FARGO — Blue Cross Blue Shield of North Dakota has trimmed 16 information management jobs and will add 10 information technology positions as it completes a reorganization of its operations.

The announcement that 16 positions will be phased out in the coming months was made Tuesday, March 16, and is the latest move since the North Dakota Blues’ started reviewing their information technology services in 2017.

“This is the last piece of what we believe are the personnel impacts,” said Dan Conrad, Blue Cross Blue Shield of North Dakota’s president and chief executive officer.

The 16 employees whose jobs were cut can apply for the 10 new positions, involving new software platforms. Some of the workers are nearing the end of their careers, but others are interested in the new openings, Conrad said.


“They’re eligible to throw their hat in the ring for the new positions,” he said.

Earlier, 71 information technology employees at Blue Cross Blue Shield were transferred to its subsidiary, Noridian Healthcare Solutions, a Medicare claims processing company.

Blue Cross Blue Shield of North Dakota now contracts with Highmark Health Solutions for many of its information technology functions, including claims processing.

With the transition to an outside firm for many of its data services, Blue Cross Blue Shield has retired a claims processing system that its own programmers designed. The old system was replaced because of the significant costs that would have been required to modernize it, Conrad said.

“We had this homegrown legacy platform which served us well for a couple of decades,” he said.

Blue Cross Blue Shield of North Dakota reduced its information technology staff through attrition, reassigning employees, pairing staff with openings with partner firms and the transfers to Noridian.

Now the company has 93 information technology positions. Blue Cross Blue Shield of North Dakota has about 900 employees and Noridian has about 1,700 employees.


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