ELLENDALE, N.D. — Customers of a rural phone and internet company experienced service problems across at least three southeast North Dakota counties Monday night, Jan. 13.
Ellendale-based Dickey Rural Networks announced the “widespread” service outage in a Facebook post and said technicians were working to fix the problem. The company said the outage had been resolved by 9 p.m.
The service interruption at one point impacted landline 911 service in Ransom County, according to county 911 coordinator Janelle Mairs. It was not immediately clear Monday night if Dickey or Sargent counties had issues with 911 due to the outage.
Dickey Rural Networks spokesperson Janell Hauck said the company didn't know how many of its 8,000 customers were affected by the outage, though customers reported outages in cities including Gwinner and Oakes on the communications provider’s Facebook page.
Hauck said the outage was caused by hardware failure and that it took crews about three hours to complete repairs. Technicians will now shift their efforts to preventing the problem from happening again, she added.
Mairs said that while service had been restored, around 9 p.m. Ransom County Sheriff Darren Benneweis was still not certain that 911 service had been restored to all landline customers.