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No-show client leaves hair stylist hundreds of dollars in the hole

This is a problem felt by all salon owners — and it is leaving one hair stylist out several hundred dollars. It's forcing some to make a change.

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Hair extensions ethically sourced from India, valued at around $750.
WDAY News

FARGO — Hairdresser Jenna Spicer ordered $750 hair extensions for a client who set up an appointment at her south Fargo business, Spiced up Locks.

"A full head of 18-inch hair extensions, very basic, very standard, your average full head," Spicer described.

After the hair got delivered — and after a few appointment delays — Spicer's client never showed up, and gave no warning either.

"Twenty minutes after their appointment, they didn't show, and I decided to reach out, and they were like, 'Oh, I just didn't feel like coming today,'" Spicer recalled. "So I asked if they wanted me to hold onto the hair, if I should look at rescheduling, and they were like, 'Oh, I'll get a hold of you, you can just get rid of them.'"

It is not the first time a client did this for such an appointment, hanging her up to dry, and the hair without a head. For a small business like hers — $750 is a heavy hitting cost to take. That's the amount she could have spent on a week's worth of color product.

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"(I)t could be rent for the month, or it could be insurance that now we have to figure out other ways to pay for," Spicer explained.

This is not including the hundreds more her client would have spent to have the extensions installed.

She has seen this happen to other fellow hair stylists. Spicer is now requiring deposits for hair extensions.

"Whoever wants it," Spicer said with a chuckle. "Whoever wants to pay that money for it, they can have it."

Spicer said she cannot return the hair extensions after opening them — and they have to be opened to prepare them for the customer. She adds, the price of hair extensions went up by about 30% within the past year.

Related Topics: SMALL BUSINESSFARGO
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